Contractor will take over day-to-day running of Low Emission Zone and Congestion Charging schemes from IBM
Transport for London (TfL) has appointed business processes firm Capita Plc to manage the day-to-day operation of its Low Emission Zone from 2015.
The firm will take over the running of the scheme once TfLâ€™s existing contract with IBM expires in October 2015. The two parties have signed a five year deal, with an option to extend for a further five years.
Capita will provide the IT, back office systems and customer contract centre for the Congestion Charge and Low Emission Zone schemes.
Capita has also successfully bid for a contract to run Congestion Charging, and a traffic enforcement notice processing contract, which includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions.
The contracts are worth a total of Â£145m over five years.
Garrett Emmerson, TfL’s Chief Operating Officer for Surface Transport said: `Capita has been selected to fulfil these contracts because they are well equipped to meet our operational and technical requirements.
`The contract provides good value for money and includes the provision for a number of improvements to the Congestion Charge scheme that will make things easier and more straightforward for customers.
`Capita bring with them a wealth of experience, as they were responsible for creating the technology and systems that enabled us to launch the Congestion Charge in 2003.’