Premium Content Terms and Conditions
Content Rights
The copyright and all other rights in all of the material on this site are owned by Spacehouse Limited or the material is included with the permission of the rights owner. As a visitor to this site, you may copy material on this site for your own private or domestic purposes, but no copying, adapting or transmitting for any purpose other than your own private or domestic purposes is permitted.
User details
Users shall keep their password used to access our digital content secure at all times. You shall immediately notify us of any known or suspected unauthorised access to our digital content of which you are aware, or if any of your users shares their user email address and password with anyone. We reserve the right to suspend access to digital content if we suspect access details have been shared with a third party, pending investigation.
All subscription contracts are for a minimum 12-month period.
The Information on this Site
Whilst we try to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information on this site. We advise you to verify the accuracy of any information before relying on it.
Using Our Continuous Payment Authority
Setting up recurring payments
By purchasing a Continuous Payment Authority (CPA) subscription you acknowledge that this has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods for an indefinite time until cancelled by you or us. The initial payment will be deducted from your specified account, we will then deduct subsequent payments as indicated in your notification communication (Annually). Where the collection due date is not a business day, we will make the collection on the next business day.
Recurring payments will be made via your chosen credit or debit card by way of a secure 3rd party payment system – Stripe. We will not hold or record your financial data.
Cancelling your recurring payments
You may cancel your subscription at any time prior to the renewal date. To do so, please contact our customer care team via the various methods detailed on our contact page. You must notify us at least 10 business days before the next scheduled transaction.
Updating your account information
To make any changes to your account or recurring payment information, please login to your account via the Premium Content Portal and ensure the new details are active at least 10 business days before the next scheduled transaction.
If a transaction is refused by your financial institution
If your recurring payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, we will contact you using the details provided when setting up the subscription agreement and making your first payment. This communication will notify you that payment has failed and prompt you to update your details or provide an alternative payment method.
Privacy policy
We use any personal and transactional information (e.g. name, address, e-mail address, telephone number) you supply to us in order to fulfil your subscription, and to contact you to keep you up to date with important information about your subscription.
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:
- Providing and managing your Account;
- Providing and managing your access to our Site;
- Personalising and tailoring your experience on our Site;
- Supplying our products to you (please note that we require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products for you;
Replying to emails from you;
Supplying you with emails that you have opted into or which may be of legitimate interest to you (you may unsubscribe or opt-out at any time by following the unsubscribe links which appears on all Our newsletters) We may process your personal information for our legitimate business interests. e.g. fraud prevention / direct marketing / data analytics / enhancing, modifying or improving our services / identifying usage trends / determining the effectiveness of promotional campaigns and advertising.
Supplying Information relating to events and conferences which may be of legitimate interest to you.
Market research; Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;